Call answering

Yes. When you set up call answering with Spaces, our professional receptionists will greet your callers using your business name. They can forward calls directly to you or take messages if you’re unavailable. If a visitor arrives while you’re out, we’ll inform them and ensure they’re looked after.

The cost of call answering depends on a few factors, such as:

• Where your business is based
• The number of calls you expect to receive
• The plan level and duration you select
• Any added features like after-hours support or custom greetings

For a personalised quote, speak with our team today.

Telephone answering helps businesses of all sizes deliver a polished, consistent experience — even when you’re unavailable. Key benefits include:

• Professional call handling that enhances your brand
• Fewer missed calls and better customer engagement
• Time savings for you and your team
• Affordable support without hiring full-time staff
• Available 24/7 (with eligible plans)
• Business continuity and accessibility wherever you work

Yes — if you’re on a Virtual Office plan, a set number of call answering hours are included. Additional hours can be added at any time.

Note that call answering is not part of our Business Address-only packages.

We do offer 24/7 call answering, though it’s not included in every plan by default. Let us know during sign-up if you need full-time support, and we’ll recommend the best plan based on your hours and response expectations.

Live call answering offers a far more personalised and responsive experience:

• Receptionist service: Your calls are answered in real time by a human receptionist, who can route them, take messages, and provide tailored assistance.
• Answering machine: A pre-recorded system captures voicemails, with no real-time support or interaction.

A live service is ideal if you want to maintain strong customer service and ensure every call is handled professionally.

Our receptionists are trained to manage calls efficiently and with care. They reduce hold times, respond consistently, and ensure your clients always reach a real person — helping you build trust and leave a strong impression with every interaction.

Yes — our call answering service integrates easily with any Spaces setup. Whether you’re using a Virtual Office, coworking, or office plan, we can manage your calls as an extension of your team. Messages can be passed on, calls transferred, or visitors welcomed in your absence.

Definitely. If your business grows or your call volume increases, you can upgrade to a higher-tier package at any time. Just let us know what you need and we’ll adjust your service to keep up.

You can customise your telephone answering service to suit your workflow and brand. Options include:

• A personalised greeting in your business name
• Call routing and screening
• Voicemail handling
• Message forwarding
• Multilingual support and local number assignment

We’ll help set up a configuration that reflects your customer service style.

Setup is quick. Just contact our team to discuss your needs. We’ll recommend the right plan, help you choose custom options, and activate your service — so you never miss a call.

Spaces offers call answering in over 100 languages across our global network. English and the local language are typically included as standard. If you need multilingual reception beyond that, let us know — we can build a solution tailored to your audience.

If you’re using call answering as a standalone service, you can still book meeting rooms or day offices at discounted rates.

If you’d like consistent access to coworking or office space, our Virtual Office Plus plans combine workspace, address services, and call answering into one flexible package.