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Area Manager Arlington

42h | Area Manager

Spaces will open its doors in Arlington. We are an Amsterdam based, fast growing company about to expand to other cities in the world. Spaces creates an inspiring environment where people can work, meet with clients, network at one of the many organized events, enjoy a really good cup of coffee or a network lunch and where high­speed secured internet is ensured. We provide a wide variety of services so people can focus on getting down to business.

We are looking for an area manager at our location in Arlington to complete our team. 

As an Area Manager, you will be a key leader and driver of growth for your Spaces location.

The job:

Create a collaborative community

  • Build a Spaces community by collecting success stories, organizing events and meetings and by understanding your members’ business to enable you to connect them to like-minded people. Collaborate with the Spaces community in your location, ensuring expectations are met and new expectations are uncovered which enhance the community experience;
  • Keep abreast of the local market by attending networking events and building strong channel relationships with commercial brokers, local businesses and potential partners;
  • Leverage centralized marketing tools and resources and work alongside our central marketing team to execute a marketing plan which includes attendance at local events, establishing local partnerships and providing content for online postings and directories;
  • Keeping everyone happy and running a good ship;
  • Responsible for the quality of the daily operational execution;
  • Direct relationship with suppliers to ensure service level agreements are adhered to;
  • Manage the team and any temporary resources required to ensure adequate coverage at all times;
  • Set clear objectives for the team and communicate your business plans;
  • Motivate the team to provide an enjoyable and productive place to work;
  • Lead by example and create a strong ethos of customer service throughout the team;
  • Optimize the service level at your location for meeting rooms, common areas and reception services
    Recruit, induct, train, develop and lead a high performing team;
  • Provide backup to the team to ensure all tasks are completed and that members and their guests receive stellar customer service;
  • Speak up – be the eyes and ears in the location, if there’s a better way to work – we want to hear about it;
  • Coach, inspire, and teach your team in innovative and creative ways to build creators, leaders and self-starters who can grow with the company.

Filling the place up

  • Maximize revenue opportunities for office sales, meeting rooms and memberships;
  • Give tours to prospective clients, with a goal of converting prospects into customers by effectively listening and selling the product range;
  • Promote Spaces at events and in your network and bring community events to Spaces In conjunction with central and local marketing teams deliver a consistent customer experience and maintain the integrity of the Spaces brand;
  • Organize and conduct regular presentations to local companies, associations and potential local business partners with an aim of generating leads and building the Spaces community;
  • Consistently produce referral business from a portfolio of local accounts, partnerships and neighbouring businesses with a clear focus on generation of business revenue streams across all products Effectively manage leads and continuously updates Salesforce throughout the sales process to close of deal;
  • Create and provide weekly and monthly performance reports (occupancy, leads, satisfaction surveys etc.);
  • Identify savings and opportunities to optimize the P&L.

We ask:

  • Minimum of 7 years work experience in the hospitality, serviced offices or events industry with a link to media, fashion or design;
  • Advanced qualifications preferred preferably in hospitality management, Sales or Operations;
  • Experience of managing 2 or more people;
  • Excellent standard of spoken and written English;
  • Good working proficiency of MS Word, PowerPoint and Outlook;
  • Good knowledge of Google Drive and Salesforce is a plus;
  • Proven track record of sales and operational excellence;
  • Experience /Responsibility for managing P&L accounts;
  • Excellent standard of spoken and written English;
  • You enjoy providing the best possible customer service;
  • You have an outgoing personality and you take good care of your appearance;
  • You are  customer focused, hospitable and an enthusiastic team player;
  • Accurate, efficient and proactive character;
  • A social, passionate personality with a hands-on mentality and approach;
  • Resident of the country this role applies to;
  • Local area knowledge.

We offer:

  • A great opportunity to join a young and ambitious company;
  • An inspiring work environment;
  • Excellent working and salary conditions;
  • A full time contract.

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